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VS to introduce new baggage policy – it is as easy as 123, Please read at bottom of this page

Changes to Pre assigned seat process prior to departure
ex London Heathrow only

Effective immediately, pre assigned seats in the Economy cabin will be released back into the seat map 13 hours prior to departure on all London Heathrow departing flights.

This means that passengers with pre assigned seats, who have not checked in 13 hours prior to departure will lose their pre assigned seat.

When pre assigning seats for passengers at the time of booking, it is essential that all passengers are advised that their seats are not guaranteed and that they should check in online 24 hours prior to departure to secure their seat numbers. Please note seats remain subject to any operational aircraft changes.

In the event that a passenger checks in online less than 13 hours prior to departure, and finds that their seats have been released, please advise them to select suitable seats that are available at the Online Check In stage.

Passengers that have been unable to use Online Check In will have seats allocated when they arrive at the airport.

Exceptions

The following passenger types will not have their seats released:

•	Upper Class passengers
•	Premium Economy
•	Passengers on the US watch list (and are prevented from checking in online).
•	Group bookings of 10 or more passengers that has been made directly with Virgin Atlantic’s Groups Department
•	Passengers with the following SSRs in their booking:
	UMNR                    WCHR/WCHS/WCHC                    BSCT

UPPER CLASS

THE EXTRA MILE OF SERVICE 

Starting from your very own home or office, all the way to arrive at your destination feeling refreshed, rested and ready, traveling Virgin Atlantic Upper Class is the ultimate experience in service excellence.

TRANSFERS* 

When you travel Upper Class with Virgin Atlantic, we can arrange for our

complimentary chauffeur-driven car service to collect you from work or home.

We’ll also meet your flight at the other end and take you to your hotel or office.

If you’re a bit rushed, you could opt for our LimoBike service from Central London

and the Home Counties to Heathrow or Gatwick. Or you can relax at our expense

on the Heathrow Express or Gatwick Express train service.

But the service doesn’t end there. If you arrive at Heathrow, Gatwick or

Johannesburg by chauffeur-driven car or LimoBike, your chauffeur will check you

in at our unique Drive Thru Check In so you can bypass the terminal and head

straight for the Clubhouse.

* Terms and conditions apply.

Visit www.virginatlantic.com or speak to your travel agent.

RELAX IN OUR LOUNGES

The new award-winning Clubhouse at Heathrow is equipped with a range of

features. From full business facilities to a stylish bar, dining area and even a

golf range. Relax in the swinging chairs or music room or take advantage of

the salon treatments or spa pool. In the Clubhouse at OR Tambo International

you can eat a meal before catching your flight and maximise on your sleep time!

Every Clubhouse is different so find out about the one located near you.

Step off the plane at Heathrow and start the day in our Revivals Lounge. It is the

perfect place to freshen up after a long flight. The lounge offers showers, Virgin

Touch Beauty salon, housekeeping services, a deli and bar service. The lounge

is less than four minutes walk from customs, just off the arrivals hall in Terminal 3.

AWARD-WINNING CABIN

We like to make sure your flight is as relaxing and enjoyable as possible.

Which is why we’ve designed our award-winning suite and cabin with

some great features:

PERSONAL SPACE

Because we know the value of privacy we’ve focused on a few simple aspects to

give you all the personal space you need:

· A maximum of four Upper Class Suites across the cabin.

· Every Upper Class Suite has direct access to the aisle - even the window seats.

· All seats are forward facing.

SIT BACK (OR LIE DOWN) AND RELAX

The Upper Class Suite has a 56cm wide seat with full lumbar support and comes with its own ottoman, which doubles as a seat for a guest.

When you get tired, the seat flips over at the touch of a button to become the biggest fully flat bed in business class. The bed is 202cm long (208cm on the upper deck) and across the shoulders the bed is 84cm wide.

ONBOARD BAR

For the socialites our stunning bar area is a great place to meet fellow travellers, chat with the crew or just have a drink or something to eat

EAT WHAT YOU LIKE, WHEN YOU LIKE

In Upper Class there are no set meal times.

You’d like to order a three course meal after take off?

Coming right up. A bacon sandwich and a fresh juice at the bar after a little snooze? No Problem

Your choice from the Freedom menu will be individually and freshly prepared to your order and served up in style on fine china.

BUSINESS OR PLEASURE

Whether you want to burn the midnight oil whilst onboard, or stay up beating your Tetris high-score, our in-seat power service will keep your gadgets going.

The Business Pack provides power to over 700 different laptop models, while our Gaming Pack supports a full range of iPods and Sony PSP

WHEN LAST DID YOU JUST STAY IN

We’re dedicated to bringing you the very latest movies, comedy, sports and drama.

So put your feet up on ottoman, order a snack from the Freedom menu and let

your favourite Hollywood stars entertain you.

And, rolling out across the fleet, is the very latest video on-demand, which means you

can pause, fast forward or rewind whatever you’re watching, just like at home. 

PREMIUM ECONOMY CLASS

MORE SPACE FOR YOU

With new Premium Economy you can skip the queues thanks to a dedicated check-in desk, or even save time and check in on-line from 24 hours before your flight departs.

SPACE TO STRETCH OUT & UNWIND

The new Premium Economy seat has a 96 cm pitch and an additional 2 degrees of recline, giving a total of 16 degrees.

SPACE OF YOUR OWN

Covered in sumptuous purple leather, the seat is the widest in its class, with an increased seat width of 53 cm (equivalent to seats in other airlines’ business class).

SPACE TO SIT BACK AND RELAXED

The seat is ergonomically designed for greater comfort and features lumbar support, an adjustable headrest with wings and a dual position footrest.

SPACE TO WORK

You can take advantage of the inseat laptop power and spacious redesigned table.

SPACE FOR DINING

Enjoy a preflight drink and choose one of three tempting meals from a dedicated menu. Your meal will be served on chine dinnerware with accompanying stainless steel cutlery. To finish, treat yourself with an after dinner liqueur and some fruit from the fruit bowl later in the flight.

SPACE DEDICATED TO YOU

The dedicated Premium Economy cabin has its own devoted cabin crew to look after your every need and to guarantee prompt and attentive service.

SPACE FOR MILES AND MILES AND MILES AND MILES

Flying Club Red members will earn 150% of the flown mileage when travelling in Premium Economy. On top of that, Flying Club Silver members will earn an extra 25% of the base flown mileage, while Flying Club Gold members earn a massive 50% extra.

WWW.VIRGINATLANTIC.COM/MORESPACE

ECONOMY CLASS

At Virgin Atlantic Airlines we proud ourselves on service in every class.

You can rest assured that our friendly and efficient staff will do everything they can to ensure your Flight is as comfortable as possible.

ENTERTAINMENT 

Every seat on Virgin Economy has its own seatback TV with a choice of channels to keep everyone entertained throughout the flight. 

We’re dedicated to bringing you the very latest movies, comedy, sports, drama and kids shows.On many of our flights each seat also comes with its own video games console with up to 35 games. 

And, rolling out across the fleet, is the very latest video on-demand, which means you can pause, fast forward or rewind, just like at home.

DELICIOUS DINNING 

With Virgin Atlantic, there is such a thing as free lunch; we offer a free meal and free drinks on all our flights. None of those jokes about airline food applies to our delicious meals. And with enough notice (48 hours), we can even tailor our catering for some specific dietary requirements that you may have like:  

-         Kosher

-         Vegetarian

-         Gluten-free

-         Medical Meals

TRAVELING WITH CHILDREN 

Traveling with kids can be stressful. Which is why we’ve included Skycots for babies up to 12 months and Infant Care Chairs for infants aged between 6 and 36 months in Economy Cabins. Just so you can relax and enjoy a little extra peace of mind. Please call your agent for availability and bookings. 

Sitting in one place for even a short amount of time can be a challenge, but we aim to banish boredom with our dedicated kids TV channels. There is V.tots (preschool), VKid (5-11 years) VT (teens). And when it comes to mealtimes we have a menu just for our younger travelers that includes all of their favourite things like fish fingers, pizza and chocolate. Don’t forget to pre-order from your agent. 

Also all children leaving the UK get a really cool backpack, the Virgin Atlantic K-iD pack, packed with things to keep and make them the envy of their friends.

THOSE SPECIAL EXTRAS 

Those ‘little extras are what makes Virgin Atlantic stand out from the rest:

-         Seatback magazines – IFE’s listings and reviews

-         Free newspaper at the gate on flights from the UK

Why not save time and check in for your flight online?     

Virgin Atlantic offers online check-in from up to 24 hours before your flight.

Just go to www.virginatlantic.com

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VS to introduce new baggage policy – it is as easy as 123 

 VIRGIN Atlantic has announced its new baggage policy – “making it as easy as 123 for travellers.”

Effective 25 November 2009, the airline will introduce a ‘piece system’ across its network for all tickets booked after that date.

The changes for passengers to remember are”

Economy 1 – passengers can check-in one bag weighing up to 23kg
Premium Economy 2 – passengers can check-in two bags each weighing up to 23kg
Upper Class 3 – passengers can check-in up to three bags each weighing up to 23kg

Virgin Atlantic will also continue to offer a generous sporting bag allowance, enabling all passengers to check-in one additional bag weighing up to 23kg that contains sporting equipment, such as a golf bag, scuba diving equipment, or ski equipment. Virgin Atlantic is the only UK long-haul airline enabling passengers to check-in surfboards.

In addition, Flying Club Gold Card holders are entitled to take one additional bag on top of their free allowance, in any cabin. If travelling in Upper Class, this means Gold Card passengers can check-in up to four bags.

Passengers wanting to check-in extra bags will pay for each piece, with each extra bag for £32 if paid for online. Higher charges will apply at airport check-in.

“Passengers can now benefit from one of the simplest and most generous baggage policies in the industry. It means lower charges for passengers wishing to take additional bags and a great allowance for those going on a sporting trip,” said Chris Birch, Head of Product, Virgin Atlantic

Economy passengers travelling between Heathrow and Nairobi, and Heathrow and Lagos, will continue to be able to check-in two bags if travelling in economy.

Any passenger holding a ticket booked and ticketed before November 25 will be entitled to Virgin Atlantic’s existing baggage allowance. Any bags weighing over 32kg will not be accepted 

Please note that these regulations can change without prior notice thus we suggest you check the policy at time of ticketing

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